What if I have a problem with my child support case and cannot get through to anyone in Nashville at the Child Support Receipting/Payment Unit or in Kingston at the Child Support Enforcement Office?
Please also go to the Child Support link on the website and review the information there to see if you can find an answer to your question. If not, first try calling (865) 376-0081 and leave a message. You can also send an e-mail to firstname.lastname@example.org and include your name, phone number and a TCES case number. If you do not have or know the TCES number, give us enough information to track down the case on the state system. If you have not heard from anyone within two or three business days call (865) 376-2145 ext. 106 or fax a note with your problem/issue to (865)376-2148 .